Don't apply here - Account Luxury Manager The RealReal Employee Review

1.0
Apr 8, 2022
Recommend
CEO approval
Business outlook

Pros

Unlimited PTO, work from home.

Cons

Where to start? Management is terrible. They get paid 6 figures to make powerpoint slides and meet with you once a week. They are so unaware of what you are dealing with as an individual contributor and when you provide feedback they don't have solutions or care for that matter. Unless you are in LA or NYC, the quotas are impossible to hit. You are responsible for 1500 units/month, that means roughly 70/day. The average unit per appointment is 15 so that means you have to conduct 5 appointments a day but that is nearly impossible to do in an 8 hr work day when sometimes you are driving an hour between each appointment. It is impossible to hit your quota unless you work 10 hr days and work weekends and holidays. If you take any PTO, you will not hit your number. Certain territories have advantages like store drop off, or van pick ups, or sales assistance that gives Luxury Managers in those areas a leg up. I had none of those and was expected to operate at the same level as those that did. People leave or get fired for performance left and right and they just sweep it under the rug like nothing happened. This creates a terrible team culture especially in a remote environment. Don't apply to work here. There are plenty of other companies that respect their employees work life balance.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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