I still have nightmares about this job - Anonymous employee The RealReal Employee Review

2.0
Nov 4, 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Treat day is on Wednesday. This is when HR has dessert catered and is probably the only time you'll see a majority of the employees happy...and this only lasts the 30 minute lunch break.

Cons

If you enjoy giving up your entire life (and I am not exaggerating here) to working at a place where everyone takes themselves too seriously and can't seem to get any team organized, then this is the place for you. Employees are warned during their orientation on the first day that it is pretty much impossible to get days off during the last half of the month due to an overwhelming amount of shipments and sales goals needing to be met. That is understandable but expecting your employees to work 10+ hours a day 6-7 days a week on top of that is unjustified. No task ever seems complete, even working into the wee hours of the night on finishing up projects and quotas. Training was awful as I had to shadow the girl whose job I was taking over for a week. She was not the best at training as she was really bad in giving any directions or laid out how to approach the daily job activities. She was promoted and continued to bully me in her higher position. Very high school to the point that I could not handle it. Their is also one senior manager who is in a position that puts him in charge of 20+ employees and he is the most misguided, UNPROFESSIONAL and unexperienced manager I have ever worked with. I dealt with his intolerance and racist ways for only three months before I had no choice but to quit because he had been there since the beginning of the company. His seniority ruled over my complaints and I have never been so disappointed by a workplace before in how they dealt with this. It really says a lot about their ethics...or lack thereof. I also agree with other reviews that the executives and senior managers are a little delusional in the fact that they have such snobby attitudes, reminiscent to those seen in The Devil Wears Prada. You are not Vogue, the RealReal. Just because Chanel bags and Birkins come in and out of the warehouse does not make this place worthy of the attitude and ego that float among the sweaty, hot warehouse located in the ghetto of San Francisco.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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