Great pay, horrible culture, horrible people people, poor org management. - Logistics Manager The RealReal Employee Review

2.0
Aug 26, 2021
Recommend
CEO approval
Business outlook

Pros

Nice cafe, decent pay, company still growing fast.

Cons

Worst job I've had in my professional career (and I've worked directly under a terrorizing CEO for a series A startup that went public last year, so that's saying a lot). My own mgr was fine but the company has completely non-collaborative culture of "no", tenured folks perpetuating a culture of superiority and inflexibility to change and growth, and they are still spending money fast than they can plan how to spend it wisely. This was the most unfulfilling role I've had in my entire life. my resting heart rate dropped from 68 to 52 a week after quitting and has stayed there even 5 months into my current role at an even faster paced, recently public company. TRR may think they're wearing $2000 "adult" pants, but they still haven't noticed that they're walking around with their fly down.

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The RealReal Response
4y
Thank you for your feedback. We are disappointed to hear you have not enjoyed your time at The RealReal. Enhancing our culture remains a top priority and we are committed to improving the employee experience for our team members at all levels. We invite you to provide more specific feedback to trrfeedback@therealreal.com.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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