A Culture of Fear & Distrust - Merchandise Manager The RealReal Employee Review

1.0
Sep 17, 2014
Recommend
CEO approval
Business outlook

Pros

Competitive pay. Autonomy in your role (at least you are under this impression). There is huge potential in this growing business. They are receiving a lot of funding from investors.

Cons

Lack of an effective inventory system means there are hundreds of items that are missing and have to be paid for by the company. Working literally around the clock- having to report to managers 7 days per week and never actually having a day off. If you bring clear, justified grievances to HR and executives. You will be quietly dismissed from the company. Letting a bad manager continue working and become a bigger liability. Warehouse Operations teams are over worked and there is poor communication between them and the sales team who are delivering the merchandise. CEO and senior managers routinely berate employees openly- in the warehouse, over the phone and via email.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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