What a doozy! - Account Luxury Manager The RealReal Employee Review

1.0
Apr 27, 2021
Recommend
CEO approval
Business outlook

Pros

The concept of TRR is the best part and what attracted me to the company - unfortunately, it's only on paper. All the would-be "Pros" outside of the business model/mission is just non existent in my opinion.

Cons

Where do I start.... from the Onboarding process (2 weeks of what felt like community college) to the amount of change I witnessed in such a short timeframe, to the very low salary/guise of an uncapped bonus that doesn't even matter if it's uncapped as it's so hard to get in the first place - which leads me to the last but not least con: THE GASLIGHTING. It's just sickening bc all the coaching, micromanaging, and the incessant meetings are all a farce.. Long story short: this company would be better off if they kept it REAL with you from the beginning and laid it all out on the table and had you decide your own fate. It's a rude awakening otherwise. This position is all about luck and your base. If you inherit a great base you're set for success but if not, gird your loins!

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

1.0
May 29, 2026
Recommend
CEO approval
Business outlook

Pros

Good peer group of women on the team. Mileage reimbursement is provided.

Cons

Extremely high sales quotas that are difficult to consistently achieve, paired with limited compensation upside even when goals are met. The organization feels top-heavy, with too many layers of management relative to the field team, which creates inefficiencies and slows decision-making. Management style can feel overly micromanaged and at times more focused on process and tone than actual business growth or performance metrics. There is limited perceived career growth, and compensation does not scale meaningfully with experience or performance. Overall morale among the sales team is low, and employee concerns around workload, pay, and structure do not always feel addressed in a meaningful way.

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