Inside Sales Team (SDR Review) - Sales Development Representative The RealReal Employee Review

5.0
Feb 28, 2019
Recommend
CEO approval
Business outlook

Pros

***This review is for the Inside Sales Team, and specifically the SDR role*** I have been employed at The RealReal for 3 years. Over the past 3 years, I have seen the company grow from 500 employees to 2,000+ employees. I have been promoted twice, and gained numerous professional and interpersonal skills from working here. I began my time at The RealReal as a recent college graduate. I was initially hired for the role of Lead Qualification Representative, also known as Business Development Representative. After proving my "chops" in this role I was promoted to the Sales Development Representative role after around 1 year. While sales development is not typically closing role at other companies, it is a closing role at TRR. Our Client Account Representatives, or CAR team handles account management here. A big plus of working here is that our sales team is like a family. Quotas are distributed by territory teams, so there isn't the typical competitive sales mentality here. We are bi-coastal with half of us in SF and the other half in NYC. It is a great close knit group of employees, and I look forward to coming to work every day. I work with some of the best and brightest people and have made several friendships here that I know will last a lifetime.

Cons

Although we are more mature than a startup, it is still very much "startup mentality" here. Being able to quickly adapt to change is important. Internal systems are still being built out, and are not always working as well as expected. You will wear several hats in whatever role you are in. Promotions/advancements are not handed out automatically. I've had to apply for and interview for each of the internal promotions I have received. If you want to work here and be successful, expect to work hard every day, and continuously prove your value to the team.

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The RealReal Response
7y
Thank you so much for your review! You have an amazing growth story and we are so lucky you have chosen to grow your career with us. Thank you for taking the time to leave your feedback!

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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