Extremely.... meh - Anonymous employee The RealReal Employee Review

2.0
Dec 28, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- The people! - $50 monthly food credit - Schedule (4 10 hour days) - Do not have to deal with customers

Cons

- MANAGEMENT (they always talk about internal promotions but so far I've only seen external hiring for upper management/higher positions i.e seniors/leads, not very personable at ALL, hypocritical) - nepotism - HIGH TURNOVER - tell people what they can/can not do during their break

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The RealReal Response
7y
Thank you so much for your feedback as we are always looking for opportunities to grow and develop. We truly value our employees career growth and our HR team has worked hard to build career paths for our employees specifically at Brisbane. We would recommend sitting with your hiring manager to voice these concerns, and develop a personal growth plan. Thank you for all that you do!

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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