The positive reviews are fraudulent. This company has a 2.6 rating for a reason. - Copy Writer The RealReal Employee Review

1.0
Jul 25, 2017
Recommend
CEO approval
Business outlook

Pros

need a 5 word minimum to move on to cons...

Cons

...Do not apply here it is a cesspool of unqualified so called 'fashion foward' individuals playing dress up. Set your sights for better then this, and look elsewhere this is not the place for you if you really want to get a fashion career started. Even if this just something temporary, don't punish yourself. A day in this place feels like 4 years in high school. I would go further but it seems all the other hundreds of negative reviews pretty much cover it.

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The RealReal Response
8y
I am so sorry this was your experience. Perfection we are not, but we very much want to hear from all of our employees so that we can improve. I also feel bad that you were so unhappy for more than a year, and wrote twice on this site...I encourage people to speak up at work as well to be heard.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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