Inward Facing Leadership, Stale Strategies and Disregard for Reps & Clients - Sales The RealReal Employee Review

2.0
Jan 29, 2026
Recommend
CEO approval
Business outlook

Pros

The brand carries weight, and the mission of sustainability is admirable. You can meet the best, most hardworking co-workers who genuinely love their job.

Cons

The consignors are HNW and loyal, mostly because of the reps. Those are assets that get overlooked by the company and management. Leadership operates in a vacuum; they meet exclusively amongst themselves, and bias and a false sense of security (maybe not so false) are the norm. If you are in sales with a new idea, voice, or strategic opinion, expect it to fall on deaf ears. Management literally refuses to speak to consignors and would rather just have the issue go away than nurture the client. There has never been a strategy for client retention. For a self-proclaimed "tech company", the tools/strategies provided to sales are repetitive and outdated. There is zero path for growth. There used to be a leadership development program, but it was soon shuttered because the bench of waiting potential candidates became too big. There is more interest in protecting management silos than in developing the next generation of leadership. It's a churn and burn model disguised as a luxury experience. This job is best for a process-oriented, rule follower who would benefit from a recognizable luxury brand on their resume.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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