The Company Who Won the Hearts of All - CRM Executive The Orchard Employee Review

Great schedule, fast-paced, amazing office culture, catered lunch.

Lots of meetings, interesting building setup.

You get to work on high-profile projects for major artists in a great NYC office. The environment is flexible, the dogs are a plus, and lunch is catered twice a week. Most of the staff are talented, hardworking, and genuinely nice people. It’s a "cool" place to be on the surface, but the cultural issues (lack of promotions and favoritism) run deep. See below.

Employee satisfaction plummeted in March 2025 as the fallout from restructuring and layoffs soured the organizational culture. This decline is fueled by high KPI pressure and a lack of clear career progression; even high performers of several years face stagnant growth. Operational efficiency is further hindered by "low-value" work, such as creating pitch decks for clients with a history of non-engagement. Furthermore, a lack of boundaries with demanding clients has led to chronic unpaid overtime. Most concerning is a perceived culture of favoritism, where opportunities and rewards are distributed based on personal bias rather than merit, deeply undermining team morale.