Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      The Connection

      Is this your company?

      The Connection reviews

      Micro-management festival - Customer Service Representative The Connection Employee Review

      1.0
      Jun 30, 2010
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Comfortable work conditions. Clearwire client has large customer base and some are actually satisfied with the service

      Cons

      They are time-nazis. Bathroom breaks are timed and they like to make a rule for everything. During downtimes, no checking email, reading news, or texting. If you want to bring a blanket, it can't be larger than 36" X 24". Supervisors are useless if you have an actual problem to solve.

      Explore other reviews about The Connection

      5.0
      Feb 1, 2024
      Program supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      The work is straightforward and you get trained properly on how to do your job when you first start out, and the team supervisors do coach you to keep improvement happening. PTO plan is amazing! With the client I'm working with, I feel fulfilled at the end of my day with being able to help the customers out.

      Cons

      Since the pandemic hit in 2020, there hasn't been a lot of company engagement with everyone like it was back in a brick-and-mortar setting. That is improving though!

      3.0
      Dec 31, 2025
      Case manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Good foundation for your resume

      Cons

      Disorganized Little support or training Understaffed constant confusion

      See reviews by: Helpful|Rating|Date|All
      Related searches: The Connection jobs | The Connection salaries | The Connection benefits | The Connection interviews
      The Connection reviewsThe Connection Customer Service Representative reviewsThe Connection review