Does The Connection pay their employees well?

According to anonymously submitted Glassdoor reviews, The Connection employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at The Connection. This rating has been stable over the past 12 months.

How satisfied are employees working at The Connection?

30% of The Connection employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Connection 2.7 out of 5 for work life balance, 2.4 for culture and values and 2.4 for career opportunities.

What are the top reviewed jobs at The Connection?

Customer Service Representative (36) , Customer Service Representative (CSR) (17) , Csr1 (3) , Supervisor (3) , Team Supervisor (3) , Case Manager (2) , Customer Service Agent (2) , Program Supervisor (2) , Team Leader (2)

What are the pros of working at The Connection according to real employee reviews?

"Very good training and coaching." ((in 4 reviews)); "Easy Job some nice people" ((in 4 reviews))

What are the cons of working at The Connection according to real employee reviews?

"Low pay, you get docked points if you don't stay on a specific script, they monitor your bathroom breaks." ((in 13 reviews)); "Poor management" ((in 6 reviews)); "There are no benefits for the employee outside of PTO and the occasional company lunch." ((in 5 reviews)); "The supervisors and program mangers do not lead by example." ((in 4 reviews)); "Some of the managers have very dry personalities." ((in 3 reviews))

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The Connection

The Connection Reviews

Compare reviews

2.8

30% would recommend to a friend

(108 total reviews)

Fred Weiner

38% approve of CEO

31% positive business outlook

Ratings by category

3.5

Diversity and inclusion

2.7

Work/Life balance

2.6

Senior management

2.4

Culture and values

2.4

Career opportunities

2.3

Compensation and benefits

The Connection has an employee rating of 2.8 out of 5 stars, based on 108 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Connection employee rating is 27% below average for employers within the Human resources and staffing industry (3.8 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

108 reviews

3.0

Dec 31, 2025

A rough one

Case manager

Recommend

CEO approval

Business outlook

Pros

Good foundation for your resume

Cons

Disorganized Little support or training Understaffed constant confusion

4.0

Oct 15, 2025

If you have little to no work experience this is the best place start.

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Very good training and coaching.

Cons

Nothing i can think of.

2.0

Apr 27, 2025

This shouldn't be treated as a long term job as a career.

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

You learn a lot about different professions.

Cons

Very low pay and low raises.

Viewing 1 - 3 of 108 Reviews

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