Not Recommended: Challenges Outweigh Benefits - Senior Account Manager The ABM Agency Employee Review

Talented team, great clients, flexible work environment

None that I can think of

Exposure to complex, cross-functional projects Fast-paced environment with opportunities to develop new skills Many team members were experienced, knowledgeable, and committed to delivering quality work

• Role responsibilities expanded well beyond the original job description without a corresponding adjustment in title, compensation, or formal recognition • Performance expectations and evaluation criteria were not consistently defined or applied • Many team members had extensive experience (often 15+ years), yet their expertise was not consistently trusted or leveraged in decision-making • Work that had already been reviewed or approved was frequently subject to last-minute changes to accommodate a single perspective, resulting in late nights, rework, and delayed client deliverables • Ongoing concerns about revenue were frequently communicated, while visibility into financial planning, forecasting, or resource allocation was limited at the team level • Hiring decisions were repeatedly made contrary to input from experienced team members, contributing to resource strain and ongoing financial instability • External consultants were frequently engaged in place of established internal processes that employees had already built and refined, creating duplicated effort and continued operational instability • Full-time hires were made with long-term expectations communicated upfront, yet many roles ultimately functioned more like short-term or contingent arrangements, leading to repeated layoffs and organizational instability • Sales-to-account management handoffs were inconsistent, contributing to onboarding challenges, misaligned expectations, and downstream delivery strain • Processes and accountability standards were regularly emphasized, but not consistently modeled or enforced at the leadership level, creating misalignment and confusion