Fast progression, but expect long hours and poor management - Customer Service The AA Employee Review

2.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

Fast progression for certain staff

Cons

Long hours and bad management

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The AA Response
1d
Thank you for taking the time to share your feedback. We’re pleased to hear that you recognised there are opportunities for progression within parts of the business. We’re sorry to hear that your experience is impacted by concerns around working hours and management. We know that supportive leadership plays a key role in creating a positive colleague experience. If you haven't already, please feel free to reach out to one of our Senior Leaders, or the People Team (HR) so we can better understand any specific concerns and see where we can help.

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