Not to be misconstrued as a disgruntled former employee… - Anonymous employee Texthelp Employee Review

1.0
Dec 6, 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Depending on your team you can work with some great people. Remote.

Cons

The lack of communication between managers causes constant issues. The more companies they acquire, the less they care about the employees. They used to be a good company and at one point I did enjoy working there, but lately they do not care about longevity or experience. They demote more times than they promote. At one time there were adequate SOPs and when the merger with Don Johnston took place, employees were told to not use them. But what was there instead? Little information and no training, leaving employees to fend for themselves and try to figure out how to do the job. Employees with the expertise offered to assist with training, however it was denied by management because they would implement training. That never took place. As they go through another merger, they told employees there was job security and would in fact need more support multiple times. Suddenly they implement layoffs and tried to deny ever mentioning job security. If you want to work for a toxic company with a new CEO that has lack of clarity and no sense of job security or potential promotions, work for them.

Explore other reviews about Texthelp

5.0
Oct 1, 2024
Recommend
CEO approval
Business outlook

Pros

Love the people and the job

Cons

No complaints. It's a great company

2.0
Jan 18, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The mission feels like a bright light in a dark and cloudy B2B landscape. Smart people who really care.

Cons

Leadership does not know how to empower teams at scale Grossly underestimated merger and acquisition resourcing Inconsistent product discipline Non functioning CRM Fantastical financial targets with no tangible plan in sight

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