Wonderful Employer!!! - Customer Service Representative Tactical TeleSolutions Employee Review

Working at Tactical TeleSolutions as a Lead Generator has been an incredibly rewarding experience. From day one, I felt like a valued cohesive and dynamic team member. The company culture here is second to none, fostering an environment where creativity and innovation are encouraged and celebrated. The comprehensive training provided set me up for success right from the start. I was equipped with the tools and knowledge to excel in my role, and the ongoing support from management has been phenomenal. The work is engaging and offers various challenges that interest my days. I feel empowered to use my skills to their fullest potential, contributing to our clients' successes, which is incredibly satisfying. One of the best parts of the job is the flexibility. The company understands the importance of work-life balance and offers flexible scheduling, which has significantly impacted my overall job satisfaction and well-being.

To be honest, I struggle to find any negatives worth mentioning. Any time there has been a challenge, the management team has been proactive in addressing it and finding solutions.

I could walk to work and they were accommodating for time off.

Their unusual bare bones, stretched thin management style, old calling lists, home grown CRM that's a pain to use. Really outdated technology ( everything is 10+ years old ). More employee turnover than I've ever seen in my 15 months there. This is a lead gen firm on its last legs. Company's rarely re-up after a initial one month trial, so projects can change daily. If there is no work, you are "benched" without pay. 18 inch wide cubicle desks, makes for terrible ergonomics. Fast food wages for all the callers. They expect all employees to do extra work, like training someone who lasts a week. No extra compensation though. They have a core group of toothless employees that have been there forever and they don't like interlopers...