Could be better - Customer Experience Representative TUI Group Employee Review

3.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

Customers are wonderful and very supportive

Cons

Staff members are stuck in their ways

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TUI Group Response
2w
Thank you for taking the time to share your feedback about your experience at TUI. We are pleased to hear that you enjoyed working with our customers and found them supportive. Delivering great experiences for our customers is at the heart of what we do, so it is encouraging to hear this reflected in your role. We also appreciate your honest feedback regarding team dynamics and ways of working. As an organisation, we are continuously working to evolve, improve collaboration, and encourage openness to new ideas and approaches across all areas of the business. Your feedback helps us identify where we can continue improving the colleague experience. Thank you again for sharing your insights and for your contribution during your time with TUI. Best wishes from the TUI Employer Brand Social Media Team

Explore other reviews about TUI Group

5.0
Nov 25, 2025
Recommend
CEO approval
Business outlook

Pros

Lots of fun and you get to meet so many people

Cons

Long hours and early and late

4.0
Oct 22, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefits are great if you enjoy traveling.

Cons

Salaries are maybe in the lower end in the travel industry

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