Tui Bene - Teamleader Customer Service TUI Group Employee Review

1.0
Feb 17, 2026
Recommend
CEO approval
Business outlook

Pros

None anymore. Go on holidays rather than working for this company nowadays

Cons

Since becoming part of TUI Group, the company culture has changed noticeably. There appears to be less emphasis on staff empowerment and mutual respect than before, with a stronger focus on numbers and turnover. Additionally, a significant number of employees have left the company or had their positions discontinued, which has further impacted morale and the overall working environment.

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TUI Group Response
3mo
Thank you for taking the time to share your experience with us, we appreciate your feedback regarding our company culture and staff morale. While growth and performance are important to ensure long-term sustainability, we firmly believe that success is built by our people. Maintaining a culture of empowerment, respect, and collaboration remains a priority for us. We are sorry this was not your experience. We value your input, as it helps us identify areas where we can improve the employee experience. TUI Employer Brand Social Media Team

Explore other reviews about TUI Group

5.0
Nov 25, 2025
Recommend
CEO approval
Business outlook

Pros

Lots of fun and you get to meet so many people

Cons

Long hours and early and late

4.0
Oct 22, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefits are great if you enjoy traveling.

Cons

Salaries are maybe in the lower end in the travel industry

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