Decent money, rubbish job - Ccustomer Service Representative TUI Group Employee Review

3.0
Jan 23, 2026
Recommend
CEO approval
Business outlook

Pros

Concessions toward holidays Generous annual leave

Cons

Limited to how we can help customers False sense of support when it comes to personal mental health

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TUI Group Response
3mo
Thank you for taking the time to share your feedback and for the years you spent with us. We’re really pleased to hear you valued the holiday concessions and annual leave, as these are important parts of how we support our colleagues. We’re sorry to hear that parts of your experience didn’t meet expectations, particularly around customer support limitations and mental health support. We take feedback like this seriously and are continuously reviewing how we empower our teams and strengthen wellbeing support across the business. We wish you all the best for the future and appreciate your contribution during your time with us. TUI Employer Brand Social Media Team

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5.0
Nov 25, 2025
Recommend
CEO approval
Business outlook

Pros

Lots of fun and you get to meet so many people

Cons

Long hours and early and late

4.0
Oct 22, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefits are great if you enjoy traveling.

Cons

Salaries are maybe in the lower end in the travel industry

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