Awful management, very unprofessional HR - Senior Visa Applications Agent TLScontact Employee Review

Extended working hours,poor management.The manager knew less than the average of all agents put together and supervisor and team leader does most of the job.He had no strategy or whatsoever and no leadership skills.Always hiding behind the telephone when mgmt actions or strategy was needed and delegating his job to others. Overall deccisions not aligned with companies values they preach.