Pros
The kids and teachers were great and most of the parents were very nice, that's about it. The programs do seem to help the kids.
Cons
Terrible hours, micromanaged 24/7, low pay, high stress, more of a sales/retail job than education or management position. You work frequent evenings and Saturdays, and long hours. Don't get many holidays or sick days. Many days I was there 10 hours with barely a 5 min lunch "break" eating at my desk because we were so busy. The 2 directors are the only full time staff. You aren't given enough labor money to delegate tasks so you end up doing it all yourself. If one director is sick, you get stuck working longer because there's no backup help. Depending on your franchise owners and location, you may also have to clean the center, so if you like using your degrees to be a maid go for it! You may also have a fingerprinting service at your center so have fun dealing with those rude customers. If you like being a receptionist and talking on the phone, you'll love it! Owners are more concerned with making money and selling the expensive programs than actually helping the kids and making it a good work environment for employees. Certified teachers are paid $10-$12 per hour, and called off at the last minute when kids don't show up, terrible!!! No work/life balance and owners don't care. Training was rushed and unorganized, still things I didn't know 6 months in. The bonuses weren't worth the work. No real recognition or compensation for doing well. After long days I would still get calls from people at the center so I felt like I was on call every night/weekend. Worst job I've ever had! Run far away! There's a reason (or 100) why the turnover rate is so high for directors. Would never recommend working for this company!