Not really luxury - Store Manager Swarovski Employee Review

2.0
Oct 12, 2023
Recommend
CEO approval
Business outlook

Pros

The product , and SOME of the people you meet

Cons

Lots of responsibility for little pay. They always use the term growth mindset, but never seem to have it when it comes to their employees. They make you use your personal phone to text client in order to gain sales as it is a requirement. a raise you’ll never get it even though corporate got theirs. They expect minimum wage keyholders to know the business and run the business. District managers never seem to care about their team only when their boss is breathing down their neck. Favorites are a thing as if we were in high school. Don’t apply if you’re not ready to breath eat and crap Swarovski.

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Swarovski Response
2y
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. We are very sorry to hear you felt the pay was not according to your expectations. Here at Swarovski, we strive to remain competitive in our compensation practices and regularly review our pay rates and benefit structures. We will do our best to use your review for the improvement of the company. We wish you all the best both professionally and personally.

Explore other reviews about Swarovski

5.0
May 31, 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits working part time

Cons

Retail hours can be difficult

2.0
Mar 24, 2026
Recommend
CEO approval
Business outlook

Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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