You’ll be dazzled by the pretty things in the store for a few months; when reality sets in, it’s miserable. - Sales Associate Swarovski Employee Review

1.0
Feb 3, 2023
Recommend
CEO approval
Business outlook

Pros

There are often very good people who work for the company that WILL fight for you. You do get a 50% discount on the products. The stores are a visually beautiful environment. Great if you’re into learning about the company’s history.

Cons

Consistently takes advantage of part-time employees. Part-timers will be pressured to take on responsibilities way above their pay grade, such as training new employees for management or showing up at 3 in the morning to reset the store layout. Incorrect pay is a recurring problem as is ‘accidentally’ not being paid your commission bonuses. People above store management level have no clear concept of what actually goes on in the stores and have unrealistic expectations that can never be met. Scheduling issues mean you will often be alone in the store for hours without the ability to take a break or go to the bathroom unless you want to close the entire store (which is heavily frowned upon by upper management). Transparency about pay is non-existent and it is very likely that coworkers will have vastly different hourly wages. The work culture there dissuades you from discussing this presumably so employees don’t discover how big the gap is. Upon hiring, in my experience at least, we were promised multiple wage increases a year. Some unknown, vague changes occurred where that was no longer possible. The reasoning for this was never explained. Very little if any opportunity for advancement in the company. For an early part-time job for young people, this is probably good experience. You have to hold your own and stand up for yourself in this environment though because if given the chance, the company will take advantage of you.

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Swarovski Response
3y
Thank you for taking the time to leave a review. We’re sorry your experience didn’t match your expectations. At Swarovski we have an open-door policy and encourage our employees to reach out to a member of upper management or HR to make sure their concerns and ideas for the improvement of the company are addressed and handled strategically and effectively in a timely manner. As part of a company that truly values self-expression, you can be yourself, have your voice heard, contribute to a unique culture and impact the output of the business. Please be assured your feedback was shared with the HR team. As always, we wish you all the best in your career and private life.

Explore other reviews about Swarovski

5.0
May 31, 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits working part time

Cons

Retail hours can be difficult

2.0
Mar 24, 2026
Recommend
CEO approval
Business outlook

Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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