Overall good enviornment, harsh DM puts great presure on the stores though - Seasonal Sales Associate Swarovski Employee Review

3.0
Jul 14, 2020
Recommend
CEO approval
Business outlook

Pros

-Friendly Co-workers -Some room to grow -Employee discount

Cons

-You might not get a break in an extended long period...(I have worked a 9 hours shift only getting a 30-minute break after 6 hours on the stand) but it's understandable during peak times in retail -Weird service ethics, the company provides little support for the customer service, but relies on the employees to create a great "luxury" experience

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Swarovski Response
5y
Thank you for taking the time to leave a review. We very much appreciate it. At Swarovski, we truly value constructive employee and customer feedback. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. Thank you for taking the time to leave a review. We very much appreciate it. At Swarovski, we truly value constructive employee and customer feedback. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. Swarovski takes great pride in providing world-class customer service to our customers. We established extensive hands-on training for all employees so that they can further relate our product to the consumer. Our brand and reputation for selling quality merchandise is heavily influenced by our employees and we rely upon them to provide exceptional, knowledge and which translates to an inviting current and future shopping experience. We will continue to refine our training process to further ensure the consumer and employees are satisfied on all levels. Once again, thank you for your feedback and we wish you much success in your career. We are looking forward to welcoming you in our stores again - as a colleague or as a customer.

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5.0
Jun 20, 2026
Recommend
CEO approval
Business outlook

Pros

Family owned great place to work

Cons

Large company, lots of red tape

2.0
Mar 24, 2026
Recommend
CEO approval
Business outlook

Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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