A company that has began to lose their values - Sales Associate Swarovski Employee Review

3.0
Jun 23, 2020
Recommend
CEO approval
Business outlook

Pros

wage mostly great coworkers support is there when asked

Cons

company has begun to care less about lower employees

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. You are an integral part of adding sparkle to everyday life and we are sorry to hear that you did not feel valued. To better understand what you mean we encourage you to reach out to a member of our HR team. We truly value constructive feedback and transparency – we believe it is the way we can improve things. Here at Swarovski we believe in fostering a culture of openness and willingness to fix any problem presented to us for the betterment of our company, employees and customers. Once again, thank you for your feedback and wish you much success in your career with Swarovski. We are looking forward to welcoming you in our stores again - as a colleague or as a customer.

Explore other reviews about Swarovski

5.0
May 12, 2026
Recommend
CEO approval
Business outlook

Pros

The management team is refined and very accommodating. I loved my time here. I had so many opportunities to learn and grow through my experiences, and working with the team was amazing. Holiday seasons were stressful but never unfun. The management here really makes you feel cared for. Love the discount on most jewelry as well.

Cons

Scheduling could be volatile during holiday seasons, but that's to be expected for a front-line sales position.

2.0
Mar 24, 2026
Recommend
CEO approval
Business outlook

Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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