Downward spiral - Staff Nurse II Sutter Health Employee Review

2.0
Nov 3, 2016
Recommend
CEO approval
Business outlook

Pros

I enjoyed working in the ER at CPMC- Pacific Campus because of the great camaraderie amongst the staff and the common goal of making sure the best interests of our patients are ensured. From environmental services, registration, to the nursing supervisors, hospitalists, fellow ER nurses, and ER docs I have no doubt that every patient is genuinely respected and cared for. Everybody worked tirelessly to the best of their abilities.

Cons

Unfortunately, with management and higher administration, there is a lack of transparency. There is an unbelievable amount of distrust between management and staff. As a more senior nurse, having worked in the department for almost 9 years, there was no sense of support. Resources were lacking including staffing appropriately during high patient traffic times (I.e. Holidays on night shift). #1 reason why many RNs left was due to high stress environment including going 12.5 hrs of work with only 1 15-minute break due to understaffing. Hiring freeze continues but experienced nurses are not even applying because it is almost the lowest paid ER in the city and one of the busiest ERs in the city.

Explore other reviews about Sutter Health

5.0
Jun 11, 2026
Recommend
CEO approval
Business outlook

Pros

The top-notch professionalism work-culture is what made me decide to switch from a contract-worker to a full-time RN.

Cons

I wish that the N95 mask requirement was included while I was in Chicago in my remote physical and urine drug testing during pre-employment. I had to fly in SF for one day to meet the N95 fit requirement then fly back to Chicago to spend more time with family.

3.0
Jun 11, 2026
Recommend
CEO approval
Business outlook

Pros

Leadership trainings, conferences, educational opportunities, Senior leadership seems to respond to employee feedback, Great organizational transparency and clarity around goals and direction, Front-line leadership receiving recognition more often, Fair (not amazing) compensation and benefits overall, Organization seems to be healthy and growing which is encouraging for job security and retention.

Cons

Unsustainable front-line leadership expectations, responsibilities, and tasks without providing support from supervisors or assistant managers specifically in San Francisco campuses, High burnout risk among front-line leaders which is continuing to increase, Growing list of contradicting or conflicting priorities. Patient experience scores have improved greatly in SF but patient quality/safety and employee satisfaction has become the apparent cost of that, Very unreasonable span of control for front-line leaders, i.e. way too many direct reports, Meeting metrics and KPIs at all costs is the message being received. Front-line leaders are left scrambling to reach the data points (regardless of the methods), to get there. In other words, we might be meeting the metrics and KPIs on paper, but that doesn’t necessarily mean the real purpose or reason behind those metrics is being performed. We’re just desperate to keep our jobs, The leadership culture in the last 6-9 months has shifted towards motivation through fear. Fear of losing our jobs or bonuses rather than motivation by providing actual daily support in doing our jobs and genuine concern and encouragement to succeed.

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