Pros
The thing I loved most about Surfmerchants was the culture of the company. The only thing that mattered was that the customers were happy. If you love serving customers, then you will enjoy it here because so long as your customers are happy, you can pretty much pick and choose what else you do. There is a lot of work, so never a dull moment. I had the opportunity to work in various jobs, each time suggesting and being allowed to move from one to the next. Flexibility that allows you to have a life. The work from home days are a huge help if you have kids or errands to work as you can schedule these on those days. If you do your job, you will be cared for, you will be appreciated and you will feel like you are making a difference. Turn over is low and most of the staff that leave, hang around as friends for a while. There is no room for slacking off. If you are not doing your job, it will be apparent very quickly and if you do not take advantage of any support offered to improve, then you will be let go. Leaders try to nip gossip in the bud by keeping an open door policy.
Cons
Flexibility to get your job done and have a life sometimes means that you could overdo one or the other. It teaches you to be a good time manager and understand where best to spend you time.