A step in the right direction - Associate Manager of Operations Support.com Employee Review

4.0
Aug 19, 2014
Recommend
CEO approval
Business outlook

Pros

First and foremost, work from home. I will never stop loving this! There are lots of career opportunities and we are still growing. Medical is pretty good, not great; the company does pay part of the deductible and they pay their portion first. Personally this works well for me as I don't generally need to see the doctor often so little to no out of pocket expenses each year. We just promoted several people into management positions and there are always opportunities listed on our careers page. Our new leadership team is really focused on driving culture and while it's still new for us; it does look like we have a promising future ahead of us.

Cons

Compensation isn't great; towards the lower end of the scale. Many times we place people into positions that require significantly more from then; in most cases it's voluntary; many associates assume it's a path to a promotion. Often that is the case but it may not happen quickly as one would like. Communication can be challenging in the work from home environment at times; sometimes it's hard to feel heard.

Explore other reviews about Support.com

5.0
Jul 6, 2023
Recommend
CEO approval
Business outlook

Pros

A great work from home job answering calls and helping customers.

Cons

Repeditive work can get old at times.

4.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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