Colleagues and direct managers are great. Upper management doesn't care. - Remote Support Technician Support.com Employee Review

Thank you for your feedback. We value all of our employees, especially those in the front lines. We are a customer centric organization who also values our customers. They reach out to us as something went wrong, and our role is to assist them and provide them with incredible customer service. As with most call centers, due to volume changes we do have extra hours requirements, and we ensure we provide ample notice to our employees when this is needed. We appreciate the feedback, and will share with our leaders as we strive for continuous improvement.