Good Company for short term experience - Technical Support Engineer SolarWinds Employee Review

4.0
Nov 3, 2023
Recommend
CEO approval
Business outlook

Pros

-Salary is somewhat competitive. -HMO up to 4 dependents at no extra cost. -Sales bonus twice a year aside from 13th month pay. -At least twice work on-site and you have foods. -Lots of documentations to depend to help you at work. -Generous to benefits

Cons

-Product training is quick and you have less time to learn properly. -High stress since you need to handle 7-10 cases per day. Not all issues can be solved in 1 day especially when there's short time for training. -Some 3rd party hires such as Mahindra are ridiculously bad in doing their jobs, they put a lot of strain to others by not doing their research and just keep asking for answers.

Explore other reviews about SolarWinds

5.0
May 19, 2026
Recommend
CEO approval
Business outlook

Pros

Stimulating work, great people, nice office space with good amenities, good work life balance and flexibility on in-office time, competitive compensation

Cons

siloed org which is very standard for this industry

4.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing office space in Charlotte with a strong emphasis on work-life balance. There are plenty of social events and networking opportunities that help employees stay engaged and build relationships across different business units. The recent IT reorganization has created a unique opportunity to participate in system and process design initiatives. While this level of change and transformation may not appeal to everyone, it offers valuable experience for those who enjoy shaping new processes and driving organizational improvements. I am optimistic about the direction of the organization and confident in the vision and leadership of the new IT management team.

Cons

Career advancement opportunities can sometimes feel limited within a satellite office environment, and promotion paths are not always clearly defined. Employees seeking long-term growth may benefit from having proactive career development conversations with leadership. The recent IT reorganization has introduced a period of transition, resulting in some uncertainty and lower morale across parts of the organization. The department is currently in a rebuilding phase, and new employees should expect to contribute to the implementation of new processes, systems, and ways of working. Compensation appears to be somewhat below market rates for certain roles, which may be a consideration for candidates prioritizing salary growth.

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