Glorified call center - Account Manager SolarWinds Employee Review

2.0
Sep 17, 2015
Recommend
CEO approval
Business outlook

Pros

awesome product fun people to work with lunch 2 times a week

Cons

the sales process is not really a process, infact it really isnt selling, its pressuring your customer into buying today with a big enough discount. The only thing management cares about is "how can we get this deal in faster" and usually the only suggestion they have is "well give them a discount, or a free tool to buy today." There is no Sales training on how to be a better salesrep, outside of MAKE MORE DIALS, CALL YOUR CUSTOMERS EVERY SINGLE DAY. Managers and VPs dont care about the end user, they just want to get the sale the fastest way possible and move on to the next deal. Dont think about going on vacation end of the week month or quarter - you are staying late and regardless of if you are above quota or not, they will always want you to stay and make you feel like you have not done enough for the company. Work life balance is terrible. even if you need to run an errand during the day my manager is always texting me and asking when I was going to come back. The Managers and VP's think every rep is replaceable, so they dont truly invest in their reps, and turnover is so high I can understand why they think that. If you love working in a high pressure, low reward environment with managers directors and VPs who will micromanage the hell out of you, then solar winds is the perfect place for you. Think call center, with slightly better pay. ($35K base and $35K on target plan)

Explore other reviews about SolarWinds

5.0
May 19, 2026
Recommend
CEO approval
Business outlook

Pros

Stimulating work, great people, nice office space with good amenities, good work life balance and flexibility on in-office time, competitive compensation

Cons

siloed org which is very standard for this industry

4.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing office space in Charlotte with a strong emphasis on work-life balance. There are plenty of social events and networking opportunities that help employees stay engaged and build relationships across different business units. The recent IT reorganization has created a unique opportunity to participate in system and process design initiatives. While this level of change and transformation may not appeal to everyone, it offers valuable experience for those who enjoy shaping new processes and driving organizational improvements. I am optimistic about the direction of the organization and confident in the vision and leadership of the new IT management team.

Cons

Career advancement opportunities can sometimes feel limited within a satellite office environment, and promotion paths are not always clearly defined. Employees seeking long-term growth may benefit from having proactive career development conversations with leadership. The recent IT reorganization has introduced a period of transition, resulting in some uncertainty and lower morale across parts of the organization. The department is currently in a rebuilding phase, and new employees should expect to contribute to the implementation of new processes, systems, and ways of working. Compensation appears to be somewhat below market rates for certain roles, which may be a consideration for candidates prioritizing salary growth.

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