Toxic envrionment all around, no room for advancement, everyone wants a few available positoins - Technical Support Engineer SolarWinds Employee Review

1.0
Mar 1, 2020
Recommend
CEO approval
Business outlook

Pros

Free snacks and lunch twice a week They actually do have a good training/onboarding program

Cons

For Support, there is not path here. Your coworkers are drama and talk about each other and you behind your backs. The longer someone has worked at Solarwinds, the less skilled they are. I decided to work at Solarwinds thinking it would require a high level of technical aptitude, but it is barely above a help desk. Anyone with actual System Administration should stay far far away. Senior Technical support are high on them selves, at the team lead "Application Engineers" are in a dead end job so they have to bash on customers. I've never worked around such negative & toxic people. If you've ever worked at Teleperformance or Convergys call centers, that is exactly what it is like. People are leaving through the revolving door and the Tech Support job postings are constantly open. Working at Solarwinds makes me never want to work in an office environment again.

Explore other reviews about SolarWinds

5.0
May 19, 2026
Recommend
CEO approval
Business outlook

Pros

Stimulating work, great people, nice office space with good amenities, good work life balance and flexibility on in-office time, competitive compensation

Cons

siloed org which is very standard for this industry

4.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing office space in Charlotte with a strong emphasis on work-life balance. There are plenty of social events and networking opportunities that help employees stay engaged and build relationships across different business units. The recent IT reorganization has created a unique opportunity to participate in system and process design initiatives. While this level of change and transformation may not appeal to everyone, it offers valuable experience for those who enjoy shaping new processes and driving organizational improvements. I am optimistic about the direction of the organization and confident in the vision and leadership of the new IT management team.

Cons

Career advancement opportunities can sometimes feel limited within a satellite office environment, and promotion paths are not always clearly defined. Employees seeking long-term growth may benefit from having proactive career development conversations with leadership. The recent IT reorganization has introduced a period of transition, resulting in some uncertainty and lower morale across parts of the organization. The department is currently in a rebuilding phase, and new employees should expect to contribute to the implementation of new processes, systems, and ways of working. Compensation appears to be somewhat below market rates for certain roles, which may be a consideration for candidates prioritizing salary growth.

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