Supportive culture with hands-on learning and growth opportunities - Technical Support Engineer Solace Employee Review

5.0
Aug 6, 2025
Recommend
CEO approval
Business outlook

Pros

Pros Supportive and collaborative work environment that encourages open communication Flexible working arrangements, which helped me balance work and studies during my master’s degree at SUTD Strong focus on continuous learning, with hands-on exposure to enterprise messaging, POCs, security reviews, and infrastructure upgrades Opportunities to work on real-world projects and gain end-to-end technical knowledge Access to experienced mentors and technically strong team members who are always willing to help Exposure to modern cloud technologies and enterprise-level system design Flat hierarchy that promotes autonomy and innovation Great team culture with regular sharing and knowledge sessions

Cons

Some departments could benefit from additional staffing during busy periods. Cross-training may also help reduce single points of dependency.

Explore other reviews about Solace

5.0
May 6, 2026
Recommend
CEO approval
Business outlook

Pros

Great tech, good customer focus

Cons

niche tech and vertical field

2.0
Apr 12, 2026
Recommend
CEO approval
Business outlook

Pros

Helping patients with their unmet care needs Great co-workers

Cons

AI is inconsistent, makes too many mistakes generating ICD codes and needs to be refreshed too many times to generate the note The queue feels like working on an assembly line, constant feeding patients to your schedule with little time to rest or go to the bathroom A high no show rate with no focus on improving this, just forcing more calls to try to fill the gaps from the no shows Awful platform especially the video component, makes it difficult to complete a visit Always changing how things are done, no input by staff until changes have happened and are going poorly Hiring too many people without having an efficient system, this will just be more turnover in the near future

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