Good Company With Great Values - Account Manager SofterWare Employee Review

Thank you for taking the time to provide a review! We really appreciate all your “Pros” comments. Those are all things we take great pride in, and we’re so glad they are recognized and appreciated. We also appreciate your advice and other comments. Our VP of Development came on board just a few short years ago, and since then he has built an incredible team of developers from all over North America (and the world). Together with project management and other leaders, they developed a multi-year strategic plan for how to work and what to work on. He noted it will get faster with time, and we hope you’re now seeing this plan come to fruition. This year, many exciting new features and important technology and security updates are being released at an ever faster pace, while still maintaining the quality our clients have come to expect in our 40+ year history. The next couple years are going to be so exciting for our clients as we incorporate the latest tech, such as AI, to make their work lives even easier, and our products/services more powerful and useful in fulfilling their nonprofit’s mission. With regard to communication, we urge you to share with your manager more details on how we can better communicate internally. As you know, we have a monthly meeting every second Friday to share important department updates. We also use internal communication tools such as Slack and email to provide updates on product releases, new content for our clients and future clients, and changes staff need to know regarding our products and SofterWare news. We also have in-service days where the whole company gets together to ask questions of leadership, learn more and work together. All that said, we know we can always do better and continually strive to do so. We love to incorporate feedback from our team, so please share your thoughts and ideas with your manager, HR or any of our executives. Thank you! Sincerely, Lauren Sheehan, President