The Honeymoon Hasn't Ended - Believe the Hype - Training Specialist SofterWare Employee Review

5.0
Aug 28, 2015
Recommend
CEO approval
Business outlook

Pros

I came from a small company and made a difference there. After that company was purchased and I was subsequently relieved of my duties, I applied to SofterWare after reading stellar reviews and accomplishments. I participated in the screening interview with 2-3 staff members and was told to prepare for an onsite interview. I prepared for the interview and walked in to the reception area and was greeted not only by the lovely receptionist, but also everyone who passed through while I waited. The interview went well and a day or two later I was offered a position. I thought the kindness of the staff, the mission, vision and culture were all hype; but I was and am wrong. These people are genuinely kind, smart, thoughtful, ambitious, collaborative and FUN! SofterWare is not only a fabulous place to work where you are constantly pushed and encouraged to do your best and bring your best, but they also have a servant's heart. The care and time in which they give back to our local community, all sorts of charities and a great matching gift program, is remarkable. It is not only what they do, it is who they are! Employees are treated fairly and with respect. We are constantly motivated to innovate and make improvements through collaboration and teamwork which ultimately serves to delight our clients. I feel that I am still making a difference in so many more and varied ways here at SofterWare! I couldn't be happier! The honeymoon hasn't ended; and according to many of my co-workers, it never will!

Cons

If I had to pick something, it would probably be more intense/diverse onboarding process. While I received excellent training for my role here as a training specialist, I feel I could have benefited from spending more time with some other areas of our organization, e.g. Support, Implementation, etc. as a formal part of the onboarding process. This provides extraordinary insight into our product, our clients and our processes. As it happened, I sought out help for myself or initiated some processes.

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SofterWare Response
10y
We’re so glad to hear the Honeymoon continues, and we look forward to celebrating your many happy work anniversaries for years to come! In fact at our company’s annual Winter Party, we celebrate employees that have had a milestone anniversary in the previous year. We truly value your feedback and suggestions. About a year ago, one of our long time staff members had the same thought as you regarding our new employee on boarding. He has since created a new position for himself to improve the training of new staff, as well as a more formal on-going training program for all staff members. In addition, our Human Resources team met to discuss your recommendations, and we’ll be enhancing our process to ensure we’re following up with all new hires after they have been with SofterWare for three months. We understand the importance of making this new transition a smooth one, and we want to continue to build an engaging employee experience. Thank you! Kathy

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CEO approval
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Pros

Amazing company to work for. Work life balance, understanding managers, and great peers.

Cons

Lack of communication across teams.

5.0
Jan 8, 2026
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CEO approval
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Pros

Excellent positive company culture that values work life balance and transparency. Even as an intern they immediately let me know what the different positions earned at my first 1-on-1. Despite only being an intern, I always felt respected and that people cared about what I had to say during meetings and when giving critiques.

Cons

Only con I can think of is that if you don't like being fully remote then this won't be the company for you

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