Strong Team Ethos and Earning Potential, but Not for the Faint-Hearted - Account Manager Softcat Employee Review

4.0
Aug 4, 2025
Recommend
CEO approval
Business outlook

Pros

Supportive Culture & Community: Softcat genuinely fosters a positive and inclusive culture. Colleagues care for one another, and there’s a strong sense of camaraderie across teams. The social side of the company is exceptional, with regular events and opportunities to build relationships beyond work. Abundant Resources: You’re never short of support. Whether it’s internal teams or vendor contacts, there’s a wealth of resources available to help you succeed. Collaboration is encouraged, and people are generally willing to go the extra mile. Earning Potential: For those who thrive in sales, there is real potential to earn well. The commission structure rewards performance, and top performers can see significant financial benefits.

Cons

Saturated Account Base: The account allocation process can feel competitive and, at times, frustrating. Securing high-value accounts often feels like an internal battle, which can impact your ability to hit targets. Repetitive Outreach: A large part of the role involves cold outreach, which can become monotonous. If this isn’t your strength or passion, it may feel draining over time. Performance-Driven Culture: Success is measured almost entirely by numbers. Even if you're putting in maximum effort, it may go unnoticed if results aren’t there. This can be disheartening but is more a reflection of sales roles in general than Softcat specifically. High Commitment Required: To truly succeed, you need to be fully invested. The role demands significant time and energy, and without genuine passion, it’s difficult to maintain momentum. Commission Deduction ("Paying for Your Seat"): After your first year, a fixed monthly cost (around £2,000) is deducted from your commission. While this is standard within the company, it’s worth noting as it can impact overall earnings.

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Softcat Response
9mo
Thank you for sharing your experience. We're pleased to hear you found the culture, support network, and earning potential at Softcat to be strong positives. We appreciate your honest feedback on the challenges too - sales roles can be demanding and we’re continually working to improve the experience for our people. Many thanks, Linsey

Explore other reviews about Softcat

5.0
Mar 21, 2025
Recommend
CEO approval
Business outlook

Pros

Softcat places a strong emphasis on its core values: fun, community, intelligence, and passion. This vibrant workplace atmosphere is characterized by kindness and a spirit of unity and helpfulness with people willing to lend a hand. Softcat encourages collaboration by offering the opportunity to do induction in Headquarters in Marlow, England. This initiative strengthens relationships among team members and gives a sense of belonging. Softcat is a great place to work.

Cons

I haven't found one yet. :)

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Softcat Response
1y
Thank you for your review! It's wonderful to see you have experienced the Softcat values and your review highlights the strong sense of community and passion that make Softcat a standout workplace. We're thrilled to hear you're enjoying your time here so far. Many thanks, Linsey
5.0
Mar 20, 2025
Recommend
CEO approval
Business outlook

Pros

Having a supportive team, competitive salary, and focus on work-life balance, Softcat aims to provide a workspace outside the experience one might usually find in corporate America. In my time here, they have delivered on each front by encouraging us to learn and lean on each other while in the office, the space has become collaborative rather than competitive, which has been an inspiring point to put my best foot forward. Various team outings, in-office events, or shared lunches with direct seniors shed light on the people behind the business model and established workplace comradery I was unfamiliar with.

Cons

While the team is supportive, the learning curve can be steep and sometimes overwhelming. With Softcat's wealth of offerings, it's important that you prioritise time management skills and lean on your seniors in the beginning, which can, at times, feel discouraging; without a true daily marker for progress, you may not know how much you have already learned in a short time.

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Softcat Response
1y
We really appreciate your detailed and thoughtful review! It's great to hear you feel Softcat fosters a collaborative and supportive environment, standing apart from traditional corporate experiences. Your reflections on team outings, shared lunches, and the focus on learning highlight the strong sense of our culture. We appreciate your recognition of the challenges, such as the steep learning curve, and your advice to management offers valuable insight for continued growth moving forward. Many thanks, Linsey
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