Great community bank in Tennessee and Florida - Anonymous employee SmartBank Employee Review

3.0
Jun 2, 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Tennessee locations promote a positive, community driven bank that provides great service to customers. Great Human Resources department and a family feel with co-workers. CEO Billy Carroll is awesome and really built a great model in Tennessee.

Cons

Florida locations promote different style than Tennessee, culture is not translated through even though the low level employees try. Florida's regional president says he wants "SmartBank to stink less than the competition." Executive management does not trust leaders beneath them and question their decisions or change them. No coaching exists.

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SmartBank Response
9y
We think our HR team and Billy Carroll are great too! We are working hard on our culture and making certain that all associates at all of our locations in Tennessee and Florida feel like they are part of our SmartBank family! All of our associates at all branches and levels are incentivized to participate in community service - just our way of saying thank you to our associates that give back to the communities we operate in. You can learn more about our culture by going to SmartBank.com or stopping in one of our local branches to speak with one our AMAZING associates.

Explore other reviews about SmartBank

5.0
Mar 12, 2026
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CEO approval
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Pros

SmartBank offers a supportive culture, strong benefits, work-life balance, career growth opportunities, and a team-focused environment. They create an environment where people are encouraged to learn, take initiative, and build meaningful relationships with both co workers and clients.

Cons

Like any growing organization, SmartBank also has opportunities to continue improving. With growth and expansion comes change, and sometimes that can mean adapting quickly to new processes or systems. While that can be challenging at times, it also creates opportunities for innovation and development. As the bank continues to grow, maintaining consistency across teams and locations will always be an area to focus on. Continued communication, collaboration, and process improvements can help ensure everyone stays aligned. Overall, the challenges that come with growth are also what make the organization exciting to be part of. They push teams to adapt, improve, and find new ways to better serve our customers and communities.

5.0
Feb 5, 2026
Recommend
CEO approval
Business outlook

Pros

Great company and great people

Cons

I don’t have any bad things to say

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