Great company with excellent commissions - Sales Development Representative (SDR) ServiceNow Employee Review

4.0
Feb 7, 2023
Recommend
CEO approval
Business outlook

Pros

Like most great companies that are highly valued, the culture is great, including the coworkers you are working with. The give very good commission with targets that are both reachable as well as possible to exceed, which motivates to do well as it is rewarded well too. They usually don’t micro manage but at the end you could tell that the stress from upper management to do better increased, which in turn led to some unnecessary micromanagement seeing as our teams number both great as well as improving.

Cons

Probably it’s hard to avoid in any company, but some industries and countries were helped a lot more to achieve their targets than other countries. It would be better if all worked hard to keep it equal, supporting all industries and countries. Even people who were doing amazing were held back in promotions due to people not hitting the mandatory 1-year in the job rule. It’s a silly rule if all the people involved see the talent present but wait for a time line, even when an open role is there to be promoted in.

Explore other reviews about ServiceNow

5.0
Jul 2, 2026
Recommend
CEO approval
Business outlook

Pros

Pay, benefits, flexible time off

Cons

Workload and difficult work life balance

2.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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