ServiceNow Reviews

Updated Jan 26, 2021

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4.1
80%
Recommend to a Friend
98%
Approve of CEO
ServiceNow President and CEO Bill McDermott
Bill McDermott
237 Ratings
Pros
Cons
More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Featured Review

    "Amazing company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time for more than 3 years

    Pros

    ServiceNow is a rocketship, sound clique but this can be validated but looking at the stock price. ServiceNow is an innovative company that cares about its employees, customers, and partners. From my experience, there aren't any office politicis that get in the way from you getting your work done.

    Cons

    Like at any big tech company, diversity is a problem. I do have to admit that ServiceNow has made an effort to diversify its board of directors and leadership positions. I would love to see this done at other levels of the business.

    Continue reading
  2. "Solid Canadian team"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Director in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time for less than a year

    Pros

    Great culture. Awesome leadership. Customer centric. Industry leader. Stock is on fire too !

    Cons

    Have not found any yet.


  3. "Best company to work in"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Developer in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time for more than 3 years

    Pros

    good package, good work culture, good benefits and bonus

    Cons

    I can think of no cons

  4. "Rocketship enterprise with great company culture and values"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Advisory Solution Consultant in Montreal, QC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time for less than a year

    Pros

    Competitive salary Culture Respectable Leadership Innovation Opportunities for growth

    Cons

    Very focused on USA market

  5. "Awesome Place to be"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director, Solution Consulting in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time for more than 3 years

    Pros

    Love working for ServiceNow. Excellent solid product, truly passionate about their customer's success, enviable culture, drink our own champagne and great leadership team!

    Cons

    Nothing. I love it here. Challenge is to grow and scale and still keep the values we hold dear today close to our hearts.

  6. "LOVE the culture, the solutions and the customers"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Solutions Consultant 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time for more than a year

    Pros

    - Amazing offerings that are extremely relevant to all organizations around the world. - Awesome people to work with. Super supportive and also tons of fun to be around! - Incredibly loyal customer base that loves the company as much as we do and this makes my job so enjoyable!

    Cons

    - Not really a con for me but maybe for others. The learning curve can be steep and the speed of innovation is not slowing down so it can only get worse. That's the "burden" of working with such a dynamic platform!

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  7. ""It was the best of times...it was the worst of times""

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time for more than 5 years

    Pros

    Powerful platform, high-growth, enthusiastic customers, RSU grants make the compensation very attractive (this is literally the reason why they are able to retain most employees)

    Cons

    Advancement and recognition is not based on performance, but rather on arbitrary popularity contests and political dynamics. Marketing leadership is near the worst I've seen. The CMO is insecure in his own abilities, and therefore leads through bullying and fear tactics. The other C-suite members largely disregard Marketing's input, due to a lack of confidence in leadership. Most of the power now sits with the Chief Communications Officer. The CMO's record of hiring into his org is poor, with multiple failed hires. These are all known issues, and the C-suite and HR have either been unable or unwilling to address them, leading to a negative work environment for many in the Marketing organization.

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  8. Helpful (1)

    "Working at Light-speed"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ServiceNow full-time

    Pros

    A very exciting place to work.

    Cons

    Internal re-orgs could very frustrating

  9. Helpful (3)

    "A wild ride 0 both good and bad)"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time for more than a year

    Pros

    Very smart people. Great pay and benefits (especially with the stock doing so well). Technology product that actually works and can be implemented fast. Great leadership at the top.

    Cons

    Complete lack of any professional HR best practices. I have seen top performers fired by accident and then the company try to rehire them; I've seen women in exactly the same roles as men paid and titled significantly less; I've seen re-orgs of re-orgs within the space of a week due to poor planning; I've seen constant overlap of functions and never see any clear delineation of responsibilities. We have a very long way to professionalize the workforce planning function and it's a shame because I think good people come to the firm who may leave without ever finding their feet or making the contribution they could due to lack of role clarity, good onboarding etc.

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  10. Helpful (3)

    "Advisory Solutions Consultant"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Advisory Solution Consultant in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time for more than 3 years

    Pros

    ServiceNow, is a equal parts dreamers and doers, leaders and partners. They believe in the power of the individual to achieve amazing things, and work as a team to get it done—whatever it is. Above all, we’re driven by a desire to build products—and a company—that will change the world.

    Cons

    None to mention at this time

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