Well documented processes and policies, reality is different based on the team you join - Principal Product Manager ServiceNow Employee Review

1.0
Jun 7, 2022
Recommend
CEO approval
Business outlook

Pros

Every HR policy (in theory) is well thought out, and favorable to the employees. Every product development process is extremely well documented and available as a part of a new employee onboarding. Tremendous growth potential with the segment they are in.

Cons

It follows a waterfall development methodology and family releases are launched only twice a year. So if you have an agile background, it will feel tough to unlearn agile. "US-centric": All the HR policies are exceptionally well suited for the employees in the US, however, the reality for Indian employees is the opposite. Almost every employee in India complains of long working days, claiming that the issues are passed on to them from their US counterparts. Talent density is concentrated toward core products. Platform and backend teams are full of mediocre leadership who lack vision. Even senior management doesn't care about these teams and they are running on auto pilot. Be sure to speak to the hiring manager and assess them. In my personal case, the hiring manager herself didn't know basic vocabulary (forget about product management) Compensation is inflated with variables and RSUs, which you get only if you complete a certain time frame with the company. If you are someone who wants to learn fast and solve exciting problems, not the right company for you.

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
May 24, 2026
Recommend
CEO approval
Business outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

1
See reviews by: Helpful|Rating|Date|All