Tremendous growth, great culture - Director, Operations ServiceNow Employee Review

5.0
May 11, 2020
Recommend
CEO approval
Business outlook

Pros

The company has been growing organically 30+% for the past few years and seems to have the means to keep it up for the near future. A new CEO has injected a whole other level of energy and focus on opportunities. The culture is very much people focused; I've been super impressed by how proactively the management team responded to the COVID situation and the recent commitment to no layoffs this year. Pay and benefits are generally competitive. I'm working with lots of smart, motivated people.

Cons

Typical growing pains; some legacy people and systems that need to figure out to scale to support the company for the longer term. Running out of space for all the new hires, although they are building a new office at HQ and who knows how many people are going to work full time from the office after COVID eventually subsides, LOL

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
May 24, 2026
Recommend
CEO approval
Business outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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