Great company if you get in the right team - Senior Technical Support Engineer ServiceNow Employee Review

1.0
Jan 23, 2018
Recommend
CEO approval
Business outlook

Pros

Good tool Technology is used by company no pressure to work nobodys watching technology growing super free snacks and lunch

Cons

No team leading from manager manager always has personal issues no interest in my career only her personal life and her travel. People get boring easy, allow training on other courses. No communication unless you are near manager or hear conversations no devleopment Tech lead is not tech, just longest in team

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5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
May 24, 2026
Recommend
CEO approval
Business outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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