Poor work-life balance and management - Technical Support Engineer ServiceNow Employee Review

1.0
May 13, 2026
Recommend
CEO approval
Business outlook

Pros

Benefits and stocks Cab facility

Cons

Worst work life balance Please join only if you wanted to work 15 - 16 hrs a day Worst management who focuses on metrics and treates employees as slaves. Whatever customer says is correct and we have to agree to their decisions just to avoid DSAT Worst metrics, enterprise support doesn't need a survey.

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
May 24, 2026
Recommend
CEO approval
Business outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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