Once used to be great company, now its not! - Sr. Business Analyst ServiceNow Employee Review

3.0
Apr 13, 2026
Recommend
CEO approval
Business outlook

Pros

WLB Employee wellness Benefits and Culture Management had a clear vision

Cons

The management wants company to be everything, tick every box, focusing on breadth and forgot about depth. New leaders came from Salesforce, with leader comes with an agenda to prove something. People became numbers and bought so many AI companies by eliminating some roles. Now its not a great company to work for!!

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
May 24, 2026
Recommend
CEO approval
Business outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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