The culture is fading fast - Senior Sales Manager ServiceNow Employee Review

1.0
Jan 5, 2026
Recommend
CEO approval
Business outlook

Pros

Strong technology Competitive pay Many great coworkers

Cons

The founder driven humble and customer focused culture is gone. Earlier it was about helping customers succeed, and do what it took to make the technology serve the needs of the customers. Bill is all about making bold statements to the stock market, and we are announcing a lot of products that isn’t ready nor providing the value promised to the customers. And we are now pushed to sell things to customers that they don’t need. Leadership is no longer open for feedback on problems or things not working. If you speak up, you will be next in line for the many silent layoffs.

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
May 24, 2026
Recommend
CEO approval
Business outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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