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      Service Management Group

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      Service Management Group reviews

      Inconsistent Employee Experience - Senior CSM Service Management Group Employee Review

      2.0
      Apr 11, 2026
      Senior csm
      Recommend
      CEO approval
      Business outlook

      Pros

      Unlimited PTO Interesting clients Work from home Average pay

      Cons

      Unimpressive middle managers No oversight on team leadership Intentional lower wages ($40k - $80k under industry averages depending on location) Poor strategy has led to client churn and layoffs

      Explore other reviews about Service Management Group

      5.0
      Apr 8, 2026
      Support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      The team is very supportive and always willing to help troubleshoot complex issues.

      Cons

      I don't see any cons here, You can see the direct impact of your technical support on client satisfaction.

      5.0
      Feb 19, 2026
      Insights analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      If you prove yourself, they won't question how you structure your schedule. It is extremely peaceful yet rewarding to work with them. A lot of our work is independent, we do also have collaborative projects and team meetings to learn more.

      Cons

      I have no complains to be honest.

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