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      Service Management Group

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      Service Management Group reviews

      It was ok - Insights Manager Service Management Group Employee Review

      3.0
      Jan 31, 2026
      Insights manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I enjoyed the people I worked with.

      Cons

      I was severely underpaid. I went from making 50k and found another Research Manager position elsewhere and was offered 100k. SMG tried to offer me 75k to stay.

      Explore other reviews about Service Management Group

      5.0
      Apr 8, 2026
      Support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      The team is very supportive and always willing to help troubleshoot complex issues.

      Cons

      I don't see any cons here, You can see the direct impact of your technical support on client satisfaction.

      2.0
      Apr 11, 2026
      Senior csm
      Recommend
      CEO approval
      Business outlook

      Pros

      Unlimited PTO Interesting clients Work from home Average pay

      Cons

      Unimpressive middle managers No oversight on team leadership Intentional lower wages ($40k - $80k under industry averages depending on location) Poor strategy has led to client churn and layoffs

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