Fully remote, but overall below average - Anonymous employee Service Management Group Employee Review

The team is very supportive and always willing to help troubleshoot complex issues.

I don't see any cons here, You can see the direct impact of your technical support on client satisfaction.

Unlimited PTO Interesting clients Work from home Average pay

Unimpressive middle managers No oversight on team leadership Intentional lower wages ($40k - $80k under industry averages depending on location) Poor strategy has led to client churn and layoffs