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      Service Credit Union

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      Contact Center Rep - Contact Center Representative II Service Credit Union Employee Review

      2.0
      Sep 4, 2015
      Contact center representative ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay advancements every year - about $.90, plus more if you advance to other positions in the contact center. 2 weeks paid vacation

      Cons

      Upper management does not value employees. You will be forced to be a loan officer or take on other responsibilities that you did not originally agree to. Management tends to not be willing to be flexible with the schedule. Most of the people that work there are completely inept at their job, and management does little to mediate this. However, they do fire people at the drop of a hat for silly reasons. Difficult to transfer out of the contact center to other positions.

      Explore other reviews about Service Credit Union

      5.0
      Mar 10, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Cares about their employees development

      Cons

      Members can be rude, but thats like anywhere.

      3.0
      Apr 27, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly coworkers, management, benefits, bank holidays, lots of opportunities for growth as they hire internally for a lot of back office roles.

      Cons

      Upper management decisions aren’t always agreeable. No sick pay or personal days. Can be difficult to get days off and are expected to use PTO even if you are remote and a storm hits, and for the commute to the office (if its open) A lot of department restructuring, moving people to different job positions. They have laid off some people. They have taken away a lot of company outings, seasonal gifts, and stopped allowing certain departments to take time off the phone for team meetings. Stingy about OT. Raises are small

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