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      Service Coordination

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      Service Coordination reviews

      It’s a rewarding job - Case Management Coordinator Service Coordination Employee Review

      3.0
      Oct 30, 2023
      Case management coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote Flexibility Makes a true difference in people’s lives. Step & grade system.

      Cons

      Work tasks and responsibilities are always changing. CCSs have more responsibility then the providers we work with. Company expects 100% compliance.

      avatar
      Service Coordination Response
      2y
      We appreciate and thank you for sharing your experience. As an organization, we value People First, meaning that we prioritize our Team Members, as well as the people we support. As you mentioned, our Team Members work remotely and get to have a significant impact on people’s lives, which is one of the benefits most appreciated by Team Members. Our work is guided by state regulations and based on the needs of the people we support, which are always changing and evolving. While having a diverse workload can be a benefit to many, it can also create a challenge and we want to support our team members who have that experience. We truly value you as a team member and we invite you to reach out to your supervisor or program manager to discuss specific ways that we can support you. Our high standards for quality and meeting deadlines are directly related to the people we support and our mission to help them live the full life that they choose. Thank you for the work that you do every day to support this mission and have an impact on the people we support.

      Explore other reviews about Service Coordination

      5.0
      Jun 23, 2026
      Service cooordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      There is great company atmosphere here

      Cons

      Too much focus on paperwork

      2.0
      Apr 3, 2026
      Supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Case managers and supervisors are supportive of the people they serve. They are knowledgeable and advocate very well.

      Cons

      Higher up leadership have lost their empathy and gaslight staff to thinking they’re wrong by voicing their opinions . Most have never worked with this population. I was so anxious that I was going to be late for a meeting or get written up for the littlest thing. Speaking of getting written up, CCSs are getting discipline if they don’t document that exact same day. So if a CCS is trying to be person centered and has a 7 pm meeting, if they don’t put in the note that night they get written up. Even if they do it the next morning. SCI bit off more than they can chew, they hired too many 6-figure salaries, and have become very top heavy. If only they understood the reason they were popular was not advertising it was the success of their case managers. And If the data people were helpful, why do supervisors still have to update like 7 spreadsheets a month?

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